The Division's big update went live yesterday, adding its first Incursion (think raid) and a bunch of new features. Although not everyone's getting to try it our because it appears the patch has wiped some people's characters.
The issue's been reported on Reddit where a request for platforms seems to suggest it's only affecting Xbox One users. What's happened is unclear, with reports of everything initially working before a Delta or Mike error heralds disaster. One forum post actually states someone was playing the Falcon Lost incursion before a Mike error kicked them out and their character disappeared. That's also an Xbox only thread suggesting the problem is platform specific
Head over to Ubi's support twitter and you'll find a lot messages like this:
In fact that's pretty much all you'll find. Ubi say the issue requires "further investigation" and won't be fixed with an upcoming hotfix.
You can catch on what the update was meant to do below:
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